AITrustPass™

Help & Support

Need help with your TrustPass™ assessment, certificate, verification, payment or account information? Find the right support route below.

How can we help?

Choose the issue that best matches what you need.

Certificate not received

If your TrustPass™ has been issued but the certificate email has not arrived, check your spam or junk folder first.

Contact support

Incorrect name or certificate details

If your certificate contains an incorrect name or other credential information, contact us so we can review it.

Request a correction

Verification problem

If a QR code or verification link does not work, send us the Certificate ID and describe the problem.

Report verification issue

Payment or refund query

Payment support

Assessment problem

If the assessment did not submit correctly, froze, or produced an unexpected technical error, let us know.

Report assessment issue

Credential status or revocation

Ask about credential status

Still need help?

Email AITrustPass™ support and include as much information as possible about the issue. If your query concerns a certificate, include the Certificate ID where available.

contact@aitrustpass.com

For your security, do not email payment card details, passwords or other unnecessary sensitive information. AITrustPass™ support will never ask you to send a full payment card number by email.

Quick answers

How do I verify a TrustPass™?

Use the QR code or verification link on the certificate, or visit the official Verify TrustPass™ page.

What information should I include when contacting support?

Include your name, the email address used for the TrustPass™ process, a short description of the problem and the Certificate ID if one has been issued.

Can you correct my name on a certificate?

If your credential contains incorrect information, contact support so the Registry record can be reviewed before any correction is made.

What if my TrustPass™ verification shows revoked?

Contact support if you believe the status is incorrect. Current credential validity is determined by the AITrustPass Registry.

Does TrustPass™ support provide legal or AI compliance advice?

No. Support can help with the TrustPass™ service itself, but it does not provide legal, regulatory or professional compliance advice.